COVID-19: We are still operating as normal. UK postal service is running on time. International postal service: Please take in consideration possible delays within your local post offices & mail distribution centres due to staff shortages.
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Issues Help Page

Returns

We will gladly accept returns for Nail Stickers & Nail Charms. Nail Decals unfortunately cannot be returned as they are custom made per your order.

To be eligible for a return, your item must be unused and in the same condition as received and in original packaging. Please email sally@shopkeeki.com and we will send you shipping instructions. Just keep in mind that return shipping costs are not covered by us. However, if the returned item(s) is due to a result of our error (if we sent you a damaged or defective item), we will gladly pay for the returns costs. Otherwise, it's up to buyers to pay the full exchange shipping.

Please arrange a return within 16 working days of your order receipt if you live in the UK & USA. All other countries have 21 working days to arrange a return.

Refund Policy

Once your returned item(s) has been received and inspected, we will notify you by email that we have received your item(s) as well as the approval or rejection of your refund. If your refund has been approved, you will refunded the original form of payment. Your refund can take up to 1-7 working days to be returned into your account depending on your bank/payment method.

Missing/Faulty Item(s)

We deeply apologise if there is any issue with your order as we aim to provide the best possible service and quality products. Please email sally@shopkeeki.com (for broken item(s), please provide a photo attachment for proof) and we will get this resolved for you as soon as possible. 

Shipping Issues

Although not very common, there has been the odd issue with the postal service now and then. We highly advise you to email sally@shopkeeki.com regarding any shipping issue that may have occurred and let us take care of it as we don't wish to worry or inconvenience you.

We will be able to forward the issue to the shipping provider on your behalf as they can look into this much further than we can. We will provide you updates regarding the steps that we will be taking and also when the postal provider has finished investigating the issue. Although we'd hate to make you wait throughout this, we do have to follow this protocol but we will then be able to provide you a guaranteed resolution.

Please keep in mind that issues like these are beyond our control. We still do our best to resolve them as it's the least we can do to help despite it being a financial burden on our small business. We also completely understand that these kind of issues aren't your fault either and therefore we deeply appreciate your kind understanding and patience.