Issues Help Page
We will gladly accept returns for Nail Stickers & Nail Charms. Nail Decals unfortunately cannot be returned as they are custom made per your order.
To be eligible for a return, your item must be unused and in the same condition as received and in original packaging. Please email firstname.lastname@example.org and we will send you shipping instructions. Just keep in mind that return shipping costs are not covered by us. However, if the returned item(s) is due to a result of our error (if we sent you a damaged or defective item), we will gladly pay for the returns costs. Otherwise, it's up to buyers to pay the full exchange shipping.
Please arrange a return within 16 working days of your order receipt if you live in the UK & USA. All other countries have 21 working days to arrange a return.
Once your returned item(s) has been received and inspected, we will notify you by email that we have received your item(s) as well as the approval or rejection of your refund. If your refund has been approved, you will refunded the original form of payment. Your refund can take up to 1-7 working days to be returned into your account depending on your bank/payment method.
We deeply apologise if there is any issue with your order as we aim to provide the best possible service and quality products. Please email email@example.com (for broken item(s), please provide a photo attachment as evidence). Please note that the refund amount will be calculated per damaged sticker(s) and not entire sticker sheet(s).
For our own evidence and records, we take a photo of every single order's contents prior to shipping. Therefore, we can easily look back on any possible error we had made and rectify the issue for you as soon as possible.
Caution: Submitting false claims is a criminal offence. False claims will be reported to the shipping & payment provider who don't take buyer abuse lightly.
Although not very common, there has been the odd issue with the postal service now and then. We highly advise you to email firstname.lastname@example.org regarding any shipping issue that may have occurred and let us take care of it as we don't wish to worry or inconvenience you.
We will be able to forward the issue to the shipping provider on your behalf as they can look into this much further than we can. We will provide you updates regarding the steps that we will be taking and also when the postal provider has finished investigating the issue. Although we'd hate to make you wait throughout all of this, we do have to follow this protocol which allows us to offer you a guaranteed solution at the end.
Please keep in mind that issues like these are beyond our control. We still do our best to resolve them as it's the least we can do to help despite it being a financial burden on our small business. We also completely understand that these kind of issues aren't your fault either and therefore we deeply appreciate your kind understanding and patience.
For any questions/inquiries, please contact email@example.com via email or direct message @shopkeeki on Instagram.