Shipping

We ship WORLDWIDE & offer FREE standard shipping on orders £15 & over.

Please note that we are based in the UK so please check the shipping duration before you place an order:

UK: 1-5 working days

Rest of the world: 5-30 working days

Unfortunately, there is no faster shipping available other than the duration stated above. 

For the shipping costs, please visit: Shipping Rates


The process:

Once you place an order, you should receive an order confirmation. I advice you to please check that the address you provided is correct. If not, please reply to the order confirmation email as soon as possible with the correct address.

Please allow 5 working days for your order to be shipped out. You will receive a shipping confirmation once it has been shipped out. This usually takes 1-2 working days but since this a one woman company, it sometimes can take a little longer during busy times. But please be assured that I will do my very best to get it out to you as soon as possible. :)

Your order will be shipped out with the Royal Mail. The following options will be displayed at the check out which you will be able to choose from:

  • Standard Shipping (No Tracking)
  • Tracked & Signed
If your order is £15 & over, you will be also able to choose:
  • Free Standard Shipping

The prices will differ depending which one you choose. Again, you can check the costs here:

http://www.shopkeeki.com/pages/shipping-rates

*Please note that the shipping duration is the same whether you pay more or less for shipping. The only difference that you pay for is whether you want to track your order or not. 

 

Not received you order within 30 working days?

Please wait out the fully 30 working days calculated from the date of the shipping confirmation. There could still be chance that your order is still on it's way.

 

If you paid for the 'Tracked & Signed' shipping service, using the tracking number provided in your shipping confirmation email you track you item here:

https://www.royalmail.com/track-your-item

 

If your order has been sent via Standard Shipping we won't be able to track it personally therefore we will need to request help from the Royal Mail. I fully understand your frustration/inconvenience but please note that this issue lays with the Royal Mail. I'm more than willing to help you with this process. Please read the following:

Missing order process

Firstly, email your order number or the name you placed the order under to: sally@shopkeeki.com 

I will submit a form to the Royal Mail with all the information provided. The Royal Mail will then start an investigation that could take up to 90 working days. I highly appreciate your patience and will update you as soon as they get back to me with their results.

*Please be aware that providing false information could result the Royal Mail pursuing legal action against you so please make sure all information provided is 100% correct. Thank you.

 

Damaged order?

Please don't worry, I can absolutely help resolve this issue! :) Just email a photo of the damaged items to: sally@shopkeeki.com

I fully understand the inconvenience already caused but it's important for me to request a photo in order to hold the shipping company responsible as damaged items can cause a great loss to my small company. Thank you for your understanding.

 

Please note that:

In the unlikely event that your order incurs any customs charges, these will be entirely up to you to pay and we can not be held responsible. 

Also, your bank may or may not charge you conversion fees as we only accept British Pounds,  again that is entirely up to you to pay if that does occur. Each bank varies so I would advise you to contact your bank before placing an order if you're not sure.  

Furthermore, we won't be held responsible once we ship out your items if you have not paid to track/sign your order. BUT we more than happy to assist you contacting the Royal Mail regarding this issue.