Order Process

Shipping Costs & Duration

Free Shipping

Free worldwide Standard Shipping if you spend £15 or more on your order.

*With exceptions of a few countries within Asia.

Standard Shipping

Within the UK: £0.61- £0.70 (Shipping Duration: 1-5 Working Days)

Outside the UK: £1.35 (ShippinDuration: 5-30 Working Days)

Tracked & Signed Shipping

Within Europe: £6.55 (ShippinDuration: 5-30 Working Days)

Outside Europe: £7.30 (ShippinDuration: 5-30 Working Days)

*No speedy shipping available.

The Payment Process:

We accept PayPal as well as Debit/Credit Card. The checkout will take you to the PayPal checkout but simply select 'Pay by Debit or Credit Card' underneath the login bar if you do not have a PayPal Account.

Our prices are in British Pounds as we are located in the UK. You can still pay as normal, you will not be charged any conversion fees. Your final invoice may differ as the British Pounds is slightly stronger than other currencies. To calculate your currency in British Pounds, simply google: 'My currency in British Pounds' E.g. 'US Dollars in British Pounds'.  

The Processing Time:

Once you place an order, you should receive an order confirmation. I advice you to please check that the address you provided on your order is correct. If not, please reply to the order confirmation email or sally@shopkeeki.com as soon as possible with the correct address.

Please allow 5 working days for your order to be shipped out. You will receive a shipping confirmation once it has been shipped out. This usually takes 1-2 working days but since this a one woman company, it sometimes can take a little longer during busy times. But please be assured that I will do my very best to get it out to you as soon as possible. :)

 

Not received you order within 30 working days?

Please wait out the fully 30 working days calculated from the date of the shipping confirmation. There could still be chance that your order is still on it's way.

 

If you paid for the 'Tracked & Signed' shipping service, using the tracking number provided in your shipping confirmation email you track you item here:

https://www.royalmail.com/track-your-item

 

If your order has been sent via Standard Shipping we won't be able to track it personally therefore we will need to request help from the Royal Mail. I fully understand your frustration/inconvenience but please note that this issue lays with the Royal Mail. I'm more than willing to help you with this process. Please read the following:

Missing order process

Firstly, email your order number or the name you placed the order under to: sally@shopkeeki.com 

I will submit a form to the Royal Mail with all the information provided. The Royal Mail will then start an investigation that could take up to 90 working days. I highly appreciate your patience and will update you as soon as they get back to me with their results.

*Please be aware that providing false information could result the Royal Mail pursuing legal action against you so please make sure all information provided is 100% correct.

Damaged order?

Please don't worry, I can absolutely help resolve this issue! :) Just email a photo of the damaged items to: sally@shopkeeki.com

I fully understand the inconvenience already caused but it's important for me to request a photo in order to hold the shipping company responsible as damaged items can cause a great loss to my small company. Thank you for your understanding.